Online submission
This is the fastest way to report equipment for service. After online submission and verification by us, you will receive an email with further instructions, along with an order number to describe the shipment.
About the service
We provide warranty and post-warranty repair services for the offered equipment and more, performed by qualified engineering personnel. Our service department has the highest quality tools and measuring unit, which undergoes periodic calibrations.
Acceptance reviews
We also perform legally required approval reviews of medical unit. We issue technical passports for equipment that does not have one. For devices purchased from us, we send you reminders about the upcoming inspection date.
The repair and maintenance cycle closes within 1-3 business days, unless it is necessary to bring in specialized parts or assemblies, or send the device to the manufacturer.
We have a wide range of accessories for the equipment we offer, and we also advise and help equip other equipment of a similar class.
Shipping equipment for repair or inspection
Kindly pack the equipment carefully, protecting it from damage. Please address your shipment to our service address at the bottom of the page. Each time you send equipment for inspection, please fill out the service form and include it with your shipment.
Additional information
Below you will find detailed information on reviews of specific equipment:
The first technical inspection of unitEltron unitis valid for 2 years. After this period, approval reviews are performed annually. During the approval inspection, our service will check the functionality of unitdevice, including its equipment, electrical safety, and the operating parameters of the device. Regular maintenance of your equipment will ensure long-lasting and trouble-free operation of the equipment, safe for both the user and the patient.
Please send the device along with:
- completed service form
- active electrode holder
- reactive electrode cable
- with a steel or rubber reactive electrode
- power cable
- foot pedal switch
- attached technical passport
Please do not wrap the wires around the passive electrode and the active electrode holder.
The first technical review of unitCRY-AC (Brymill) is valid for 3 years. After this period, approval reviews are performed annually. During the approval inspection, our service will check the functionality of unitdevice, including its equipment, tightness, and operating parameters of the device. Regular maintenance of your equipment will ensure long-term and trouble-free operation of the equipment, safe for both the user and the patient
Please send the cryosurgery unitwith:
- completed service form
- 1 spray probe
- attached technical passport
Dewar tanks (for storing liquid nitrogen), and the filling device do not require maintenance.
Dermatoscopes are Class I medical devices and do not require periodic maintenance.
However, if you would like us to inspect the device, please send it along with the completed service form.
Please send the device along with:
- completed service form
- 1 set of needles
- 1 set of passive electrodes
- attached technical passport
- power supply
- passive electrodes
Due to the wide range of lasers serviced, please contact us in advance by phone or email before handing over the equipment.
